Terms & Conditions

1. Introduction

2. General Conditions

• 2.1. Eligibility: You must be at least 18 years old to use our services.
• 2.2. Changes to Terms: We reserve the right to update these terms at any time.
• 2.3. Continued use of the site indicates acceptance of any changes.

3. Orders and Payments

• 3.1. Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse service to anyone for any reason at any time.
• 3.2. Pricing: Prices include VAT where applicable and are subject to change without notice.
• 3.3. Payment Methods: We accept major credit/debit cards and other payment methods as specified at checkout. Payment must be made in full at the time of order placement.

4. Delivery

• 4.1. Shipping Policy: We aim to dispatch orders within 2-3 business days. Delivery times may vary based on location and shipping method.
• 4.2. Shipping Costs: Shipping charges are calculated at checkout based on delivery location, type of product and service selected.
• 4.3. International Shipping: Additional fees and customs duties may apply for international orders.

5. Distance Selling Compliance (UK)

• 5.1. Right to Cancel: Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days without giving any reason. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., a letter sent by post or email).
• 5.2. Effects of Cancellation: If you cancel your order, you must return the goods to us within 14 days from the date you informed us of the cancellation. We will reimburse you within 14 days from the day we receive the returned goods.
• 5.3. Return Costs: You will bear the direct cost of returning the goods.
• 5.4. Deductions: We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

6. Our products

• 6.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
• 6.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

7. Your rights to make changes

• 7.1 If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible.
• 7.2. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change.
• 7.3. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

8. Our rights to make changes

• 8.1. Minor changes to the products. We may change the product:
• 8.1.1. to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements.
• 8.1.2. These changes will not affect your use of the product or where they were to affect your use, we will advise you of this.

9. Returns and Refunds

• 9.1. Return Policy: Items must be returned in their original condition, unused, and with all original packaging within 30 days of delivery. To initiate a return, contact our customer service.
• 9.2. Refund Processing: Refunds will be processed within 14 days of receiving the returned items. Refunds will be made to the original payment method.
• 9.3. Exclusions: Custom or personalized items are non-refundable unless faulty.

10. Warranty and Liability

• 10.1. Product Warranty: All products are covered by the manufacturer's warranty. Specific warranty details are provided with each product.
• 10.2. Limitation of Liability: Our liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

11. Privacy Policy

12. Governing Law

Contact Information

• Email: info@pksafetyuk.com
• Phone: 01443 741999
• Address:
  PK Safety UK,
  Evolve House, Dyffryn Park,
  Ystrad Mynach CF82 7TW